| Troubleshooting Tips: |
| The lecture console appears but there is no sound or slides: |
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Make sure you have the most recent version of Flash installed on your computer. |
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If you have an older version of Flash, uninstall it first, then reinstall the newest version. Follow the download instructions after clicking the download button. |
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Restart your computer after downloading the newest version of Flash. |
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download lastest version of flash player |
| Recommended Operating System |
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PC: Although most versions of Windows 95 will work, Windows 98 or higher is recommended. |
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Macintosh: OS 8.1 or higher recommended. |
| Slides are changing but there is no audio: |
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Check your speaker connection. |
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Check your volume and make sure "mute" is turned OFF. |
| No audio or poor sound quality: |
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Your sound card may be an older version. It is recommended that you upgrade your sound card to handle 16-bit quality. |
| The slides look grainy and pixelated: |
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Check to make sure your monitor setting is set at a minimum of 256 colors. |
| The area where the slides are being displayed is too small: |
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Ideal monitor setting to see the slides is 800 by 600 pixels. This can be changed in your Display Settings. Other settings can be used, however, the slides will not be as large and easy to see. |
| "Net Congestion" displayed on lecture console window: |
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This may occur with slower Internet connections (phone line) or during peak hours of Internet traffic. Try viewing the webcast during off-peak hours. If the message continually interrupts your webcast, you should notify your Internet Service Provider. |
